All prices listed on our website include the legally required VAT. We currently offer shipping exclusively within Switzerland and deliver to the address you provided at the time of order.
If an item in your order is temporarily unavailable, we may arrange a partial delivery of available items if this is reasonable for you. Please note that there will be no subsequent deliveries. When an unavailable item is back in stock, we will inform you, allowing you to reorder if needed.
A flat-rate shipping fee applies to each order. Please check our website for current shipping costs. Orders above a specified minimum order value qualify for free shipping; details can be found in our shipping policy. There are no additional taxes or hidden fees. Invoices are issued exclusively to billing addresses within Switzerland.
Please note that we do not assume any procurement risk and only deliver from our current stock. If an advance payment has been made for an item we cannot deliver, we will promptly refund the amount.

Special Promotions and Free Gifts

For certain promotions or special offers, such as reaching a specific purchase amount, we may offer complimentary gifts, vouchers, or other incentives. Specific conditions for qualifying for these gifts can be found in the individual promotion offers on our website under the “Promotions” section.
Unless otherwise specified in the specific offers, the following general conditions apply: Promotional gifts cannot be combined with other discounts or offers and are available only while supplies last. If the order value falls below the required minimum amount for a gift due to a return (e.g., in the case of cancellation or partial return), the entitlement to the gift expires. In such cases, the gift must be returned along with the other items in the order.

If you have any questions about our shipping policy, shipping fees, or special promotions, please don’t hesitate to contact us. We are here to make your shopping experience as pleasant as possible!

On our website, we offer shipping within Switzerland via Swiss Post. The delivery time is 3 working days. The shipping cost is a flat rate of 10 CHF. Shipping is free for orders over 100 CHF.

RETURNS

We guarantee quality and value for money. You have a full 14-day exchange and return policy, with the right to a replacement delivery or refund of the purchase price. Returned goods must be in their original condition. Once the original packaging has been opened, however, the right of withdrawal expires. Please be sure to include the invoice; otherwise, no refund can be issued.

• Write to info@christina-kosmetik.ch to initiate your return. Our experts are happy to help you find a more suitable product or refund your purchase.
• Return shipping costs are covered by you.
• To prepare your return, place the original order in the return package and follow the shipping instructions to send the package.

Your return or exchange will be promptly processed and shipped by standard shipping. The processing and shipping time for exchanges is generally 7–10 working days from receipt of the exchange package. Working days are Monday to Friday, excluding Swiss public holidays. You will receive an email confirming the receipt and processing of your return or exchange request. Please note: Only products purchased on christina-kosmetik.ch can be returned for a refund or exchange.

If you have questions about returns or exchange requests, please contact us by phone at +41 41 558 72 96 or by email at info@christina-kosmetik.ch.

DAMAGED ITEMS

Please check the package for any damage upon arrival of your order. It is normal for the shipping box to show signs of wear. However, if there is damage to the item(s) in your shipment, please contact us immediately at info@christina-kosmetik.ch.

Please provide the order number, your email address, and phone number for prompt processing. To ensure a swift resolution, please retain the shipping box, packing materials, and damaged items for inspection by the carrier.